Refund policy

Refund Policy

This Refund Policy applies to all purchases made through www.bsmedicals.com, operated by BS Medical Group (Korea Operations).

1. 14-Day Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must meet the following conditions:

  • The item must be in the same condition that you received it, unworn or unused.
  • The item must have tags attached and be in its original packaging.
  • A receipt or proof of purchase is required.

Please Note: Returns due to a simple change of mind are not accepted. Return restrictions may apply based on international contract conditions (Incoterms); for example, returns may not be accepted under terms such as EXW or CIF.

2. How to Start a Return

To start a return, you must first contact us at bsmedicalshop@gmail.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package.

Return Address: 246 Cheongwon-gil, Ilgwang-eup, Gijang-gun, Busan, Republic of Korea

Important: Items sent back to us without first requesting a return will not be accepted.

3. Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

4. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods, custom products (special orders/personalized items), and personal care goods.
  • Hazardous materials, flammable liquids, or gases.
  • Sale items or gift cards.
  • Medical devices or equipment that have been used, powered on, or removed from original sealed packaging, due to hygiene and safety regulations.

5. European Union — Right of Withdrawal (14-Day Cooling-Off Period)

If you are a consumer located in the European Economic Area (EEA), you have the right to withdraw from your purchase within 14 days of receiving your order, for any reason and without justification, under EU Directive 2011/83/EU.

How to Exercise Your Right of Withdrawal:
To exercise this right, you must notify us of your decision before the 14-day period expires by contacting us at:

  • Email: bsmedicalshop@gmail.com
  • WhatsApp & Tel: +82 10 6504 7880

After notifying us, you must return the item within 14 days. The item must be in its original condition and packaging.

Return Shipping Costs:
Unless the item is defective or not as described, return shipping costs are the responsibility of the customer.

Refund Processing:
We will process your refund within 14 days of receiving the returned item, using the same payment method used for the original purchase.

Important Exceptions — The right of withdrawal does NOT apply to:

  • Products that have been used, powered on, or opened from sealed packaging (particularly applicable to pre-owned medical equipment).
  • Custom-made or specially ordered products.
  • Products where the seal has been broken for hygiene or safety reasons.

Conformity of Goods:
Under EU Directive 2019/771/EU, all products must conform to the contract of sale. If a product is defective or does not conform to what was described, you have the right to request repair, replacement, a price reduction, or a full refund. Please contact us immediately upon discovery of any non-conformity.

Note on Professional Sales:
Some products on this store are intended for professional or institutional buyers only. If you are purchasing as a business (B2B), the EU consumer right of withdrawal may not apply to your transaction.

6. Refunds

We will notify you once we've received and inspected your return and let you know if the refund was approved.

  • Approval: If approved, you'll be automatically refunded on your original payment method within 10 business days.
  • Processing Time: Please note that due to international transaction processing and individual bank/card company policies, the refund may take longer to appear on your statement.

If more than 15 business days have passed since we approved your return, please contact us at bsmedicalshop@gmail.com.

7. Order Cancellation After Shipment

Once an order has been shipped and a tracking number has been issued, cancellation requests will no longer be accepted. If you wish to cancel your order, you must contact us before the item has been dispatched. After shipment, the order is considered fulfilled, and no cancellation or refund will be processed until the item is returned to us in its original condition following our return policy guidelines.

Corporate Information & Contact

Korea Operations: BS MEDICAL | 246 Cheongwon-gil, Ilgwang-eup, Gijang-gun, Busan, Republic of Korea
Email: bsmedicalshop@gmail.com
WhatsApp & Tel: +82 10 6504 7880